Policies & Privacy

Policies

To ensure a safe, fair, and enjoyable experience for all users, we have established the following policies. By using our platform, you agree to abide by these guidelines.

1. User Conduct

  • Be respectful and courteous to other users.
  • Do not engage in fraudulent, illegal, or harmful activities.
  • Do not post false, misleading, or defamatory content.
  • Respect intellectual property rights; do not list counterfeit or unauthorized items.

2. Buying and Selling

  • Sellers: Provide accurate descriptions, clear photos, and fair pricing for your items. Fulfill orders promptly and communicate with buyers.
  • Buyers: Pay for items promptly and communicate with sellers if issues arise. Leave honest and fair feedback.
  • Transactions must comply with all applicable laws and regulations.

3. Prohibited Items

The following items are not allowed on Kuisoko.com:

  • Illegal or restricted goods (e.g., drugs, weapons, counterfeit items).
  • Items that infringe on intellectual property rights.
  • Hazardous materials or recalled items.
  • Adult content or items that promote hate speech or violence.

4. Payments and Fees

  • All transactions must be conducted through Kuisoko.com’s approved payment methods.
  • Sellers are responsible for any applicable fees or taxes.
  • Buyers are responsible for ensuring they have sufficient funds to complete purchases.

5. Shipping and Returns

  • Sellers must ship items within the agreed timeframe and provide tracking information.
  • Buyers must inspect items upon delivery and report any issues within the specified return period.
  • Return policies must be clearly stated by sellers and followed by buyers.

6. Disputes and Resolution

  • If a dispute arises between buyers and sellers, Kuisoko.com may mediate to reach a fair resolution.
  • Both parties are encouraged to communicate openly and resolve issues amicably.
  • Kuisoko.com reserves the right to take action, including suspending accounts, in cases of policy violations.

7. Privacy and Security

  • We are committed to protecting your personal information. Please review our Privacy Policy for details.
  • Do not share sensitive information (e.g., passwords, payment details) with other users.

8. Account Responsibility

  • You are responsible for maintaining the security of your account and password.
  • Do not create multiple accounts to manipulate the platform or evade restrictions.
  • Kuisoko.com reserves the right to suspend or terminate accounts that violate our policies.

9. Changes to Policies

  • Kuisoko.com may update these policies from time to time. Users will be notified of significant changes.
  • Continued use of the platform constitutes acceptance of the updated policies.

Privacy Policicies

Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services. By accessing or using Kuisoko.com, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping/billing address, payment method, and others details you provide when creating an account, making a purchase, or contacting us.

  • Transaction Information: Details about purchases, orders, returns, and payment methods.

  • Technical Information: IP address, browser type, device information, operating system, and browsing behavior collected through cookies and similar technologies.

  • Communication Data: Records of your interactions with us, including emails, chat logs, and customer support inquiries.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you about your account, orders, and inquiries.

  • To improve our website, services, and user experience.

  • To send promotional offers, newsletters, and updates (you can opt out at any time).

  • To prevent fraud, enforce our policies, and comply with legal obligations.

3. How We Share Your Information

We may share your information in the following circumstances:

  • With Sellers/Buyers: To facilitate transactions, we share necessary information between buyers and sellers (e.g., shipping details).

  • With Service Providers: We work with third-party vendors (e.g., payment processors, shipping companies) to provide our services.

  • For Legal Reasons: We may disclose information if required by law or to protect our rights, property, or safety.

  • With Your Consent: We may share information with third parties if you give us explicit permission.

4. Cookies and Tracking Technologies

  • We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.

  • You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

5. Data Security

  • We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure.

  • However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Update or correct inaccurate information.

  • Deletion: Request deletion of your personal information, subject to legal obligations.

  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at info@kuisoko.com.

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